Any returns without authorization will be delayed and possibly not be eligible for a refund. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. The following issues do not qualify as a defective product: We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. If the item is no longer available, we will be happy to issue a refund. Requests must be sent to us within 30 days of receiving your order. Store credit Can also be issued on level of the damage of the item. Damaged and Defective ItemsĪny defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue). Used or worn clothing, apparel, and accessories may not be returned. Opened cases that are no longer factory sealed.Items that have visible indications that the packaged has been opened.Items that have been opened or removed from the packaging.Opened items are not eligible for returns. The packaging must be in the same condition as when initially received. Unopened and unused items are able to be returned within 30 days. Please See Reseller Returns for Customers Deemed as Resellers Unopened Items As much as we try some packages are not going to arrive perfectly knowing that we offer a 30 day return policy. We don’t guarantee that we will receive your returned item.Return Policy Sadly not all purchases are going to be perfect. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Curibo, 10 Pendrell House, New Compton Street, London, WC2H 8DF, United Kingdom If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Curibo, 10 Pendrell House, New Compton Street, London, WC2H 8DF, United Kingdom. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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